Cancellation Policy

Last updated: 14 October 2026

1. How to cancel

Cancellation requests must be sent in writing to info@wellestar.com. The date on which the written request is received will be used to determine the applicable cancellation period.

Please include your name, booking reference and confirmed arrival date.

If your booking request has not yet been confirmed, you may withdraw it at any time. The hold on your card will be released and you will not be charged.

2. Refund schedule

Unless the individual booking confirmation states otherwise, the following schedule applies to individual room and residency bookings:

• 30 or more days before arrival: 100% refund of the amount paid for the accommodation.
• 15 to 29 days before arrival: 50% refund of the amount paid for the accommodation.
• 14 days or fewer before arrival: no refund of the amount paid for the accommodation.

For private stays of the whole house, the following schedule applies instead:

• 35 or more days before arrival: 100% refund of the amount paid for the accommodation.
• 7 to 34 days before arrival: 50% refund of the amount paid for the accommodation.
• 6 days or fewer before arrival: no refund of the amount paid for the accommodation.

The number of days is counted in calendar days, from the date on which we receive your written cancellation to the confirmed arrival date.

Any mandatory refund required by applicable law will be provided regardless of this schedule.

3. Refund processing

Approved refunds will be returned using the original payment method where reasonably possible. Refunds will be initiated within 14 calendar days after the cancellation and refund amount have been confirmed. The time taken for funds to appear in the customer's account may depend on the payment provider or bank.

4. Changes to dates

Requests to change the reservation dates are subject to availability and written approval.

If a change is approved, any difference in price or additional cost will be communicated before the change is confirmed. A date change is not guaranteed and does not take effect until agreed in writing.

5. Cancellation by the accommodation provider

If the provider cancels a confirmed booking, the customer will be informed promptly and offered the refund or other remedy required under the booking agreement and applicable law.

6. Exceptional circumstances and legal rights

Customers should contact us as soon as possible if exceptional circumstances affect their booking. Any alternative arrangement will be considered on a case-by-case basis, without limiting rights provided by law.

This policy does not exclude mandatory consumer rights or any remedies that apply if the accommodation provider fails to fulfil the contract.

7. Questions

For cancellation requests or questions, contact info@wellestar.com.